Terms and Conditions for cinneu.com

Last updated: 2024.

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website https://www.cinneu.com (the “Website”) and any related services provided by [Cinne Union] (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

2. Definitions

• “Consumer” means any natural person who is acting for purposes which are outside their trade, business, craft, or profession.
• “User,” “you,” and “your” refer to you, as the user of the Website.
• “Goods” means the products offered for sale on the Website.
• “Order” means a request by you to purchase Goods from us.

3. Your Account

3.1. To access certain features of the Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

3.2. You agree to accept responsibility for all activities that occur under your account or password. You must immediately notify us of any unauthorized use of your account or any other breach of security.

4. Purchases and Payment

4.1. By placing an Order, you are offering to purchase Goods at the price stated on the Website.

4.2. We reserve the right to refuse or cancel any Order for any reason, including but not limited to:
a) Goods are out of stock
b) We are unable to obtain authorization for your payment
c) We suspect fraudulent activity

4.3. Payment can be made by credit card, debit card, bank transfer, or other methods as specified on the Website. All payments are processed securely through our payment service providers.

4.4. Prices for Goods are as quoted on the Website and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice.

5. Delivery

5.1. We will make every effort to deliver Goods within the estimated timescales provided on the Website. However, delays may occasionally occur due to unforeseen circumstances.

5.2. Risk of loss and title for Goods pass to you upon delivery to the carrier.

5.3. If you fail to accept delivery of Goods, we may charge you additional storage or redelivery fees.

6. Right of Withdrawal and Returns Policy

6.1. As a Consumer, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive and Dutch law.

6.2. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Goods.

6.3. To exercise the right of withdrawal, you must inform us ([Your Company Name], [Address], [Email], [Phone Number]) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email).

6.4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

6.5. Effects of withdrawal:
a) If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
b) We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
c) We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

6.6. You shall send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired.

6.7. You will bear the direct cost of returning the Goods.

6.8. You are only liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods.

6.9. The right of withdrawal does not apply to:
a) Sealed Goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
b) Goods which are, after delivery, inseparably mixed with other items
c) Custom-made Goods or Goods clearly personalized
d) Digital content if the performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal

7. Warranties and Conformity

7.1. We warrant that the Goods will be of satisfactory quality, fit for purpose, and as described on the Website.

7.2. If the Goods do not conform with these Terms, please contact us within a reasonable time of discovery. We will offer repair, replacement, or refund as appropriate, in accordance with your statutory rights.

7.3. These warranties are in addition to your statutory rights as a consumer.

8. Limitation of Liability

8.1. Nothing in these Terms limits or excludes our liability for:
a) Death or personal injury caused by our negligence
b) Fraud or fraudulent misrepresentation
c) Any other liability that cannot be limited or excluded under applicable law

8.2. Subject to section 8.1, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the Website or use of or reliance on any content displayed on the Website.

9. Intellectual Property Rights

9.1. All content on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is our property or the property of our licensors and is protected by Dutch and international copyright laws.

9.2. You may not use, reproduce, distribute, or otherwise exploit any content from the Website without our express written permission.

10. User-Generated Content

10.1. If you post, upload, or submit any content on the Website (e.g., product reviews), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and distribute such content.

10.2. You are solely responsible for any content you submit and warrant that you have all necessary rights to grant us the license described above.

11. Privacy and Data Protection

11.1. We process personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to such processing and warrant that all data provided by you is accurate.

11.2. We comply with the General Data Protection Regulation (GDPR) and the Dutch Implementation Act GDPR (Uitvoeringswet AVG).

12. Cookies

12.1. Our Website uses cookies. By using the Website, you consent to our use of cookies in accordance with our Cookie Policy.

13. Governing Law and Jurisdiction

13.1. These Terms are governed by Dutch law. Any dispute arising from, or related to, these Terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

13.2. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

14. Alternative Dispute Resolution

14.1. In the event of any dispute, we encourage you to contact us first to seek a solution. If we are unable to resolve the dispute, you may submit a complaint via the European Commission’s Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

15. Changes to These Terms

15.1. We reserve the right to make changes to these Terms at any time. If we make material changes, we will provide notice on the Website or by other means to provide you the opportunity to review the changes before they become effective.

15.2. Your continued use of the Website after we publish or send a notice about our changes to these Terms means that you are consenting to the updated Terms.

16. Severability

16.1. If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Cinne Union
Address: Jan Pietersz Coenstraat 7, 2595WP Den Haag The Netherlands
Email: info@cinneu.com
Tel: +31(0)70 217 3131
WhatsApp: +3170 217 3131
Cell Phone: +31 (0) 6 187 13 116

Chamber of Commerce (KvK) Number: 71835458
BTW Number: NL858868131B02
VAT Number: